Please expect your payment to be updated 24 to 48 hours following your transaction.
For payments made between 7AM to 11PM (Phil Standard Time), your payment will be posted immediately to our system. For payments made between 11PM to 12AM (Phil Standard Time) of the following day, your payment will be posted to our system morning of the following day. For payments made between 12AM to 7AM (Phil Standard Time), your payment will be posted to our system after 7AM of the same day.
Payments made outside the Meralco Online/ Meralco Mobile App will be reflected in your Meralco Online account 48 to 96 hours after the date of transaction. Please be assured that these payments are posted in our system.
No. Receiving payment confirmation notifications is an exclusive feature for Meralco Online / Meralco Mobile App users who paid via Meralco Online / Meralco Mobile App.
Some bills or items reflected on your bill summary cannot be paid. This can be due to any of the following reasons:
1. Your bill/service is under complaint
2. Your bill/service has a TRO (Temporary Restraining Order)
3. Your bill/service is under IPA (Installment Payment Agreement)
4. Your bill/service is enrolled in an Automatic Payment Arrangement (APA) and is currently undergoing bank processing.
To validate, you may click on the tooltip beside your bill. Installment bills may be paid online via Meralco authorized online partners. Click here for more details.
Your second successful transaction will either be posted to other unpaid bills under your account or will be considered as prepayment in case you do not have any unpaid balances at the period of the transaction. For your convenience, you may choose to allow Meralco to subtract the excess payment from your next bill. In case you would like to pursue a refund, please go to any Meralco Business Center or call the Meralco hotline 16211 for assistance. Please note that refunds may take a few days to process.
Please go to any Meralco Business Center or call the Meralco hotline 16211 for assistance.
Please call us at our hotline 16211 so we can assist you.