No. These shall only be passed to the Payment Gateway for authentication and processing.
You may refer to our privacy policies here
Your payment may have been made between 11PM to 7AM, which are our designated cut-off times. Kindly check the status again after 24 hours or wait for an email confirmation. If you did not pay within the said time period, please call our 24/7 hotline: 16211.
All your payments, made through Meralco Online or other channels (Banks, Bayad Center, etc) are viewable in the Payment History page. To visit, log in to your Meralco Online account, click on Bills & Payments, then Payment History.
Only payments made after your Meralco Online account creation will be displayed in the Payment History page.
You may have created your Meralco Online Account after making your payment. The payment history page is designed to show all payments transacted after the creation of your online account. In addition, to ensure that all your payments will be shown in the payment history page, please make sure to register all your Meralco SINs/Account Numbers in your online account. If your Meralco Online Account is not newly created and you still experience this, you can call our 24/7 hotline at 16211.
Yes you can, you may check all payments made per bill on the Bills and Payments page
If you paid between 7AM to 11PM (Phil Standard Time) via Meralco Online/Meralco Mobile App, you should get a payment confirmation immediately after your transaction. For payments made between 11PM to 12AM (Phil Standard Time), you will receive your payment confirmation email the morning of the next day. For payments made from 12AM to 7AM, you will receive your payment confirmation email after 7AM of the same day.
If you did not get an email by the above schedule, first check your SPAM folders. If you don’t find any there, please call us at our 24/7 hotline at 16211 for assistance.
Receiving payment confirmation notifications from Meralco is an exclusive feature for Meralco Online / Meralco Mobile App users who paid via Meralco Online / Meralco Mobile App.
If you would like to receive payment confirmation notifications, please create a Meralco Online account here.
No. Currently, payment confirmations are only sent via email.